International provider of customer experience and technical support, Voxpro, have today announced the appointment of two new Board members, Louise Phelan and Aidan O’Shea.
Louise Phelan is Vice President of Global Operations for Europe, Middle East and Africa at PayPal. Aidan O’Shea is responsible for leading Voxpro’s management team in his role as Managing Director.
Louise Phelan was named Ireland’s ‘Most Trusted Leader’ at the 2014 Great Place to Work awards and ‘Irish Innovation Champion’ at the 2014 Innovation Luminary awards. At PayPal, she currently leads the Global Operation team in Dublin, Dundalk and Berlin.
Aidan’s previous experience includes 10 years in the outsourcing industry, where he worked in senior operations and commercial roles.
Voxpro’s international and indigenous partners include Google, Airbnb, Nest, Etsy, Stripe, Red Bubble and Weebly. Established twenty years ago by co-founders, Dan and Linda Kiely, Voxpro operates successfully from three purpose built facilities in Cork, together with offices in Dublin, San Francisco and Folsom.
Voxpro’s newly opened centre of excellence in Folsom, California, which will have its official launch in March, is one of many steps the business is undertaking as part of its expansion into North America.
CEO of Voxpro, Dan Kiely says, "Our success to-date has been built on delivering Beautiful Customer Experience (BCX) in partnership with, and on behalf of, our clients which we do through the hard work, talent and determination of our team of extraordinary people.
"As part of our US expansion plans, we are delighted to welcome both Louise and Aidan to the Board of Directors. These appointments will feed into this strategy and allow Voxpro to scale internationally."
Source: www.businessworld.ie
