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Blackberrys hit by service breakdown

Friday, September 21 14:24:58

Research In Motion said it had restored service to all BlackBerry users who were affected by a service outage in Europe today, the same day as Apple began delivering of its new iPhone around the world.

The outage hampered service for some BlackBerry users in Europe, Middle East and Africa for several hours. It is the latest in a series of setbacks that have driven the Canadian company's share price sharply lower over the past year.

The struggling Canadian company, whose market share has plunged as the iPhone and a slew of devices that run on Google's Android operating system grow more popular, said it fixed the problem. "Our apologies to any customers impacted by the BlackBerry service issue today," the company said in emailed statement.

The outage comes during a transitional period for RIM, which is preparing to launch a next-generation BlackBerry with a new operating system that the company hopes will help it regain its stride. RIM said it was investigating the cause of the outage and did not say how widespread the problem was, though Britain's Vodafone Plc said some of its clients were affected by the outage. "This outage could not happen at the worst quarter ... when all devices are coming out and the Christmas season is approaching. They are close to their last chance, if they miss it, they will not recover," said IDC analyst Francisco Jeronimo.

Last October a system-wide failure of the service left tens of millions of frustrated BlackBerry users on five continents without email, instant messaging and browsing for four days.

It took days for RIM's chiefs to apologise over the problems and the company's handling of the issue was heavily criticised.

"This is an opportunity to demonstrate that RIM has learnt lessons from last year. If it is handled poorly again, it could see a faster erosion of its installed base," said Canalys analyst Pete Cunningham, acknowledging that the impact from problems lasting just a few hours would likely be minimal. (C ) Reuters