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Greenstar to change waste contracts

Monday, March 11 11:39:16

Following an investigation into waste collection company Greenstar's standard form contracts with consumers, the National Consumer Agency (NCA) has received an undertaking to change consumers' contracts.

The company to amend contract terms and conditions that the NCA considers to be unfair.

The examination undertaken by the NCA of Greenstar's standard form contracts was prompted by a general review of waste collection services and is the fourth undertaking secured by the NCA from a company in this sector in recent months.

Sean Murphy, NCA Acting Chief Executive commented, "We welcome Greenstar agreeing to sign this Undertaking and we acknowledge their willingness to engage with us in recent weeks. During the course of this review, we identified a number of contract terms that we consider to be unfair to consumers. Therefore, following engagement with Greenstar, we have now reached agreement that these terms will be amended and the changes will be communicated to its customers within seven days."

Mr Murphy added, "This is fourth Undertaking we have received in the context of our review of a number of waste management companies' standard form consumer contracts. The review is progressing well so far, with a good level of co-operation received from waste operators. We deal fairly and equitably with all companies and when we identify terms which we believe are unfair to consumers, we will initially look for the company involved to voluntarily change them by way of an undertaking. Where a company fails to agree to such an undertaking, or simply refuses to co-operate, we will not hesitate to engage in the more formal legal process of putting the matter before the High Court."