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Zendesk open Irish centre with 30 jobs

Wednesday, March 20 11:29:29

US cloud and Big Data company, Zendesk, today officially opened its new Dublin-based European data centre with 30 new jobs over the next two years.

The company said it is going beyond US-EU Safe Harbor legislation that protects firms' data with this new facility and giving its European-based customers the choice to keep the customer data that Zendesk manages on their behalf within the EU.

Zendesk has more than 7,500 customers in Europe, including Just Giving, GOV.UK, L'Oreal and Glasgow NHS. It enables organisations to offer service to their customers across multiple channels-from their website, email and phone to Facebook, Twitter and chat.

This significant infrastructure investment is a result of Zendesk's plans to increase its scale and global reach after securing $60 million in additional funding in 2012.

Officially launching the data centre, Minister for Research and Innovation, Sean Sherlock said, "Zendesk announced its plans to establish this centre here, with the creation of 30 new jobs, back in October of last year and so I am delighted to be here today to officially welcome Zendesk to Ireland."

"The new data centre is a significant milestone for Zendesk in Europe," said Mikkel Svane, Zendesk CEO and founder. "We're committed to serving our growing number of European customers and addressing their concerns over where their data resides. By opening the centre within their borders, we hope to create a model for the cloud-based software industry."

Zendesk will not only process and store data in the new European data centre, but also replicate data through an EU-based data backup provider. The new data centre, combined with a development centre that Zendesk opened last year in Dublin, will create more than 30 jobs for skilled IT professionals over the next two years.