Monday, October 07 12:13:56
Aer Lingus today launched Wi-Fi access and mobile phone services on A330 operated Transatlantic flights.
The new services, provided by Panasonic Avionics Corporation, Aeromobile and Deutsche Telekom, are available to customers travelling between Ireland and the U.S.
Aer Lingus' long-haul fleet, comprising of seven Airbus A330 aircraft, have been fitted with satellite technology enabling high speed in-cabin internet access and GSM services including SMS and mobile data. The services are being provided by Panasonic's Global Communications Suite.
Customers can connect to the Aer Lingus Wi-Fi network using their own personal devices including laptops, tablets, mobiles and smart phones. This connectivity service allows passengers to browse the web, send and receive e-mail, download content and use instant messaging and social networking.
In addition, mobile phone services, which are offered in cooperation with AeroMobile, are available to customers using their mobile phone, smart phone, Blackberry and tablet computer devices. This service will enable customers to send and receive text messages or email, use GPRS services, browse the web and more. Calls will not be permitted. Representative studies have shown that a majority of customers prefer a 'call free' cabin.
Aer Lingus Chief Commercial Officer, Stephen Kavanagh said, "Aer Lingus is at the forefront of in-flight connectivity. We are the third European airline to introduce internet access on transatlantic flights. Our aim is to enhance our customers' Aer Lingus experience - this is yet another choice that we're offering to achieve that. Having direct internet access on long haul flights to cities such as New York, Boston, Chicago and San Francisco, will be of huge benefit to our customers, in particular to business customers. Feedback from trials has been extremely positive."