Friday, October 25 10:43:02
As part of Ryanair's new charm offensive, the Irish airline today said it is cutting some of the additional fees it charges passengers.
It is to cut its baggage fees and the charges for reissuing boarding cards and will allow passengers to carry handbags or duty-free shopping bags on board as well as a piece of hand luggage.
The airline is able to keep fares low by charging passengers for a host of services, but it and rivals have come in for heavy criticism from consumer groups for high fees for correcting errors and putting bags in the hold. It has been inviting feedback on its service on its website and said the changes are a reaction to this.
December will see the boarding card reissue fee cut from E70 to E15 for customers who have already checked in online.
However, customers who fail to check-in online will continue to pay a E70 airport check-in fee.
From the beginning of next year, standard airport bag fees will be cut from E60 to E30 at the bag drop-in desk and from E60 to E50 at the boarding gate.
Ryanair, which plays a fanfare on board any flight that arrives at its destination on time, said it will also operate quiet flights between 9 pm and 8 am, with no announcements other than the required safety announcements and dimmed lights so passengers can sleep if they wish to.
"As some of these policy changes will require website changes and handling staff retraining, we will be rolling them out over the next few months," Customer Service Director Caroline Green said in a statement.