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Renting car on holiday a minefield

Friday, May 16 14:03:34

Holiday car rental is a frequent area of complaint in the European Consumer Centre Ireland's case handling, it said today.

The majority of such complaints relate to supplementary charges imposed by the car rental company.

ECC Ireland is therefore encouraging consumers to be vigilant when seeking to hire a car this summer.

There is no specific EU legislation in place that covers this area, but consumers can avail of more general protections set out in directives on unfair commercial practices and unfair terms in consumer contracts.

Consumers are advised to carefully check the rental quote for what's included and what isn't. There may be extra costs for things such as child seats or an additional driver.

It is also a good idea to fully familiarise yourself with the insurance policy and consider taking out additional cover where necessary. Most policies do not cover damage to certain parts of the car, e.g. tyres, windscreen, etc, the ECC said.