Thursday, July 31 10:16:22
Ryanair today welcomed the Regional Court of Hamburg's (Landgericht Hamburg) interim injunction against the screenscraper website, eDreams.
Ryanair said that the court's action prevents "unlawful and misleading advertising" in connection with the sale of Ryanair flights on the German eDreams website.
The Court has prohibited eDreams from advertising claims that it offers the guaranteed best price on all flights on their German website (edreams.de). The Court ruled that eDreams cannot offer the best deals on Ryanair flights as it is levying an extra fee on top of Ryanair's fares and as a result ruled that eDreams cannot advertise with a price guarantee on booked flights.
Ryanair has been engaged in several legal cases against screenscraper websites across Europe to prevent Ryanair customers from being subjected to extra charges and to ensure Ryanair has appropriate contact details to communicate with its customers. Many of these websites continue to cause problems for Ryanair customers and/or fail/refuse to pass on vital information to both passengers and Ryanair regarding issues such as flight changes, web check-in, special needs assistance and contact details, which has resulted in missed flights and repeated problems for customers.
Ryanair's Robin Kiely said: "Ryanair welcomes the ruling of the Regional Court of Hamburg which prevents eDreams from unlawfully advertising misleading claims regarding the sale of Ryanair flights. This is a highly important victory for consumers, particularly those who have been subjected to additional fees at the hands of screenscraper websites such as eDreams. Ryanair will continue to pursue these screenscrapers to prevent Europe's consumers from being misled over price and booking conditions. We would again urge customers to book directly on the Ryanair.com website to guarantee the lowest fares and best customer service."
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