Tuesday, August 05 12:48:53
Ryanair today called on Dublin's Airport authorities to extend the operating hours of 'self-service' border control gates in Dublin Airport's T1 to beyond their current 5pm cut-off.
The airline said that its customers have experienced regular evening backlogs in the passport control area as a result of the automated service being unavailable beyond 5pm, resulting in long queues for those arriving into T1.
Ryanair called on the DAA and new Minister for Transport and Tourism, Paschal Donohoe, to intervene and extend the facilities in the interest of consumers and tourists, particularly during the peak summer season when the airport is at its busiest.
"Ryanair is calling on the DAA to extend the operating hours of the self-service passport gates at Dublin Airport's T1 to eradicate evening backlogs. It's unfair that customers are being subjected to delays at passport control as a direct result of the automatic facilities shutting down at 5pm. The DAA and Minister Donohoe should allocate more resources to this area and ensure that customers can exit easily and quickly through Dublin Airport, especially during the busy summer months," said Ryanair's Robin Kiely.
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