Thursday, August 14 16:31:24
US global credit card company MBNA has today informed its employees of proposals to close its call centre and support operation at Carrick-on-Shannon at the end of November with the loss of 160 full time roles.
It said that this follows a comprehensive review of its customer contact centre operations in the UK and Ireland.
Ian O'Doherty, Chief Executive of MBNA, said: "Our business is now UK-focused and serves UK customers, so we are proposing to align our resources to the market in which we operate. Our comprehensive review looked at a number of potential options for our Carrick-on-Shannon operation, including its potential sale to a third party. Regrettably, this was not achievable and so we are proposing to close the operation. We are committed to doing everything we can to support our colleagues. We will have a dedicated team available throughout the weeks ahead to offer them a range of practical advice and support".
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