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ECC see more car rent, travel complaints

Friday, August 29 14:08:23

The European Consumer Centre in Ireland's annual report today showed a significant rise in complaints from consumers about car rental and air travel.

It saw an increase of 28pc in complaints about car rental compared to figures for 2012. This continues to be a particularly problematic area for consumers, with many caught out by supplementary charges or unclear commercial practices.

The centre secured E9,700 in refunds for car rental complaints alone, an increase of 20pc on 2012 figures. In total, ECC Ireland helped to secure refunds of E80,998.40 for consumers in 2013.

Reflecting trends in previous years, air passenger rights continued to account for the largest number of complaints by category. This category accounted for 41pc of the total number of cases handled by ECC Ireland and saw refunds of over E27,600 secured for consumers. Flight cancellations and delays accounted for the majority of individual complaints and 78pc of cases were resolved successfully.

Entertainment services, electronic goods, and clothing and footwear complaints completed the top five complaint categories. A significant number of complaints in the category of entertainment services related to digital television services and online dating subscriptions, while complaints related to purchases via social media became more common. This reflects consumers' changing habits and underlines the growing popularity of smartphones as a means of carrying out online transactions.

For more visit: www.businessworld.ie