eir Business has been appointed by Dairygold to design, build, deliver, manage and support their Co-Op Stores’ Data and Voice over IP telephony systems.

The contract, which runs over a three year period, will provide Dairygold with €215k of cost savings over 3 years, and improved technical functionality for the company.
 
The contract delivers an improved communications platform which secures business and financial efficiencies for Dairygold as well as improving the customer experience for Dairygold’s own stakeholders.

Since appointing this contract to eir, IP telephony has been successfully rolled out to 38 branches, with Dairygold witnessing a 39% reduction in voice call costs.
 
Managing Director of eir Business, Bill Archer commented, "The management of this multi-faceted contract is focusing on quality of service, innovation and providing financial savings and technical excellence for Dairygold.

"As an existing client of ours, we were keenly aware of where we could add value, and most importantly, where we could use Dairygold’s existing network capability to greater effect, while at the same time bringing new technologies into the equation.

"It’s these complex business scenarios that fit well into our scope of expertise. We are delighted that Dairygold chose eir Business and we look forward to working with them over the coming years."

Source: www.businessworld.ie