The Reputations Agency today announced the results of the annual Ireland RepTrak 2017 study of the most highly regarded organisations in Ireland.
Based on the perceptions of more than 4,500 respondents who completed the survey in the first quarter of 2017, the survey quantifies the emotional bond stakeholders have with 50 leading companies and how these connections drive supportive behaviour such as a willingness to purchase a company’s products, recommend the brand, invest, welcome into their community or even work for the company.
Companies are ranked on a Reputation Pulse score from 0-100 based on levels of Trust, Esteem, Admiration and Good Feeling towards the companies and are grouped as Excellent (80+), Strong (70-79), Average (60-69), Weak (40-59) or Poor (Below 40).
The top 10 companies in the Ireland RepTrak 2017 study are:
1. An Post (79.5)
2. Kerry Group (78.1)
3. Bord Bia (78.1)
4. Aldi (77.4)
5. Lidl (76.7)
6. Google (76.1)
7. Boots (75.5)
8. Tourism Ireland (75.3)
9. Aer Lingus (75.2)
10. SuperValu (74.8)
For the second year in succession, indigenous Irish organisations occupy the top three places in the Ireland Reptrak study. Twenty per cent of the firms studied improved their scores significantly this year (by over 3.7 points) whilst only 10% significantly declined.
Overall, the public feel more positive about firms this year than last year when 27% of firms’ reputations significantly declined. This year's average reputation Pulse score is 64.4.
When looking at industry reputations, the Food & Beverage sector remains the most highly regarded while the financial services sector is the weakest with an 18-point difference in reputation scores across sectors.
The Financial Services Insurance sector score fell by 3 points amid rising premiums and general consumer dissatisfaction while the Financial Service Banks sector showed signs of recovery this year, increasing by + 2.25 points.
The research shows that reputation substantially drives business results by increasing the propensity to buy, recommend, trust, invest, work for, or welcome companies into the community.
Consumers in Ireland are ten times more likely to purchase a product or service from a company and seven times more likely to work for a company with an excellent reputation than a company with a poor reputation.
Commenting on the survey results, Managing Director at The Reputations Agency, Niamh Boyle said, "The results show us that people wish to be treated with authenticity, transparency, decency and fairness by the companies they are spending their money with. So much is invested by companies in promoting their products & services, when in fact what people really want to know about is the company behind these products."
She added, "Companies need to invest far more in telling their corporate story in order to build a stronger emotional bond with the public and move the large proportion of fence sitters who really don’t understand the company, to become positive supporters of the company."