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Convergys to create a minimum of 250 new jobs in Dublin

Written by Robert McHugh, on 6th Mar 2017. Posted in Ireland

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It was announced today that Convergys, a global provider in customer management services, is creating a minimum of 250 new jobs at its Swords contact centre in Dublin to support a new service offering with global communications company, BT.

Convergys is now actively recruiting for a number of roles across its operational and support functions, to deliver customer service and technical support services to BT broadband and phone customers in the UK. New recruits can expect to receive a comprehensive training programme from BT and Convergys broadband professionals. 
 
Commenting on the deal, General Manager at BT Consumer (UK), Rhianne Mitchell said, "Convergys has a strong record of delivering excellent customer experience for EE which made it a natural choice for BT. We’re delighted to be able to partner with Convergys in order to make a significant contribution to economic growth by creating hundreds of jobs in Ireland.”
 
Site Director at Convergys Dublin, Stephen Guerin added, "Dublin has been a pivotal hub for Convergys for over 15 years’ and the creation of these new jobs reaffirms our commitment to the Irish market. We commenced our recruitment in December and have thus far successfully filled over 150 of the new positions, which are a mix of customer service and technical support, almost all of which will be dealing with customers directly. This has allowed us to recruit very talented candidates from the local communities in North County Dublin and we have been extremely impressed by the calibre of highly skilled and qualified workers available."

Source: www.businessworld.ie

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