eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, announced today it will create 150 new jobs over the next 18 months. This growth will facilitate further expansion into the US and EMEA, bringing the total headcount to 250. The jobs will be based out of eDesk’s Dublin headquarters, Derry, Skibbereen, and the east coast of the US.
eDesk was founded as xSellco by Ray Nolan in 2012 and rebranded as eDesk in 2021. Customers include Superdry, Pitstop Auto, Right Deals UK and they count Amazon, eBay, and Shopify amongst key marketplace partners of the eDesk product. The product supports over 14 million conversations every month, resulting in billions of dollars of eCommerce transactions every year with 40% of these based in the US.
The board recently appointed Dermot O’Connor as CEO, Dermot previously co-founded personalization & customer data company, Boxever which was acquired in March 2021 by US customer experience provider Sitecore, as well as co-founded a resource compliance & training management solution in 2017, Skillko.
Welcoming the news, Tánaiste and Minister for Enterprise, Trade and Employment, Leo Varadkar said, "eDesk’s creation of 150 new jobs over the next 18 months in Dublin, Derry, Skibbereen and the US is a testament to the company’s ongoing commitment to Ireland. The company’s incredible growth shows how Irish eCommerce and Business to Business firms like Flipdish, Intercom, and Wayflyer continue to take on global markets and grow from here in Ireland. I wish the company every success with this expansion."
Founder of eDesk, Ray Nolan added, "I’m so proud of our team for getting eDesk to the point where we can double our headcount, creating 150 new jobs. Dermot brings with him to eDesk over two decades of experience in founding, building, and scaling successful SaaS businesses out of Ireland. I have every faith that he, and the eDesk team will take the company to the next level of growth. I’m looking forward to the next chapter in eDesk’s journey, and can’t wait to see what we achieve under the guidance of our new leadership team."
Source: www.businessworld.ie
