The deployment of Artificial Intelligence and Machine Learning solutions is set to treble over the next three years among business in Ireland, according to Expleo, the technology partner for innovative companies.
Expleo’s survey of 200 business and IT leaders across the island of Ireland identified that 22% of businesses have already implemented AI/ML solutions within their organisations, with an additional 42% planning to do so within three years. This will mean that almost two thirds (64%) of Irish businesses will be leveraging AI and ML by the end of 2023.
The research also illustrates how 40% of companies are automating more processes as a result of the pandemic, with 17% believing that automation will reduce backlogs caused by COVID-19. Furthermore, almost one-in-five (19%) of business and IT leaders now view AI and Machine Learning as fundamental to their business success.
According to the research, the biggest impacts automation will have on organisations in the next three years are: help employees to focus on business-critical tasks (60%), speed up processes (69%), and reduce costs (63%).
Expleo’s survey also highlighted firm levels of trust among staff in the aptitude of their business leaders during this time of uncertainty, with 87% believing their leadership team has the skills and ability to succeed in the post-COVID world. The speed of their company’s decision making was also broadly endorsed by respondents. Forty five percent believe their organisations acted faster than competitors to implement necessary changes brought on by the pandemic, while 42% viewed the speed of change implementation in line with that of competitors.
Commenting on the findings, Global Head of Process Automation at Expleo, Rebecca Keenan said, "This research clearly signifies that we’re close to reaching a tipping point as the majority of Irish businesses turn to AI and Machine Learning to enhance service delivery, expedite processes and empower staff in the coming years. They have already embraced automation in a significant way to help overcome many business challenges caused by the pandemic."
She added, "It’s particularly interesting to see how many business and IT leaders view AI and ML as being fundamental to their business success. This mirrors what we are seeing in Ireland and across the group globally today, as more and more businesses harness technology to implement necessary changes to remain competitive and agile."