BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space.
The companies have also committed to extend their partnership in the future to create new joint cloud offerings for their customers. Five9 says it chose BT Ireland for its stable, reliable, resilient and highly secure services, which are critical for the effective running of cloud contact centres. Five9’s existing customers and partners have already begun to benefit from BT’s networking capability, particularly across Europe, with millions of call minutes per month facilitated.
Commenting on the deal, Managing Director of BT Ireland, Shay Walsh said, "We’re delighted to have been entrusted by Five9 to power their cloud contact centre solutions, and help extend their footprint worldwide. The combination of our experience, global coverage and reliability of service, gives Five9 a trusted partner with whom they can scale their business and concentrate on transforming their clients’ contact centres."
VP Partners EMEA & International at Five9, Thomas John added, "This is a unique opportunity to partner with BT to help migrate contact centres from legacy to the future, which is true cloud. This migration is now at exodus scale, and this partnership between BT and Five9 will help accelerate and support this well into the future."