Genesys today announced it is creating 200 new technology jobs in Ireland over the next three years. The senior and highly skilled technical roles are based at the company’s new Galway office.
The state-of-the-art facility serves as a Genesys research and development (R&D) hub and the company’s global Centre of Excellence for Customer Experience AI.
The growing Genesys workforce in Galway will focus on advancing the use of AI and machine learning to improve customer experiences and make employees’ jobs easier, resulting in positive business outcomes.
Since acquiring Galway-based Altocloud earlier this year, Genesys has doubled its team in Ireland with strategic technical hires. The new Genesys roles will require highly technical skills spanning R&D, machine learning, software engineering, user experience and data science.
The company is working closely with Irish universities and Institutes of Technology to support its growth and provide opportunities for graduates with technical and data science skills to boost their careers with Genesys.
Commenting on the expansion, Genesys chief executive officer, Paul Segre said, "Ireland has a rich base of technical talent and is a tremendous place to do business. As we continue to evolve our AI innovations that integrate with Kate, the Genesys AI Platform, it’s critical that we have the right team in place. That’s why Galway is the perfect location for our global Centre of Excellence for Customer Experience AI. We couldn’t be more excited to continue our growth and create quality jobs in Ireland."
Government Chief Whip and Minister of State, Sean Kyne added, "In the PorterShed, Altocloud had a space in which to grow and develop to the point where it attracted the attention of global-leader, Genesys. The arrival and expansion of Genesys is a tribute to not only the Altocloud team but also the PorterShed team and shows how vital it is to have a welcoming and nurturing environment for start-ups."