Dublin is leading the way in understanding and embracing artificial intelligence with the first ever global get-together which sees tech experts from Intercom, Google, Facebook, Webio, Microsoft HoloLens and more unite with business to see how, working together, they can improve customer service and experiences across all industries.
The landmark ‘ConverCon’ gathering is taking place at Dublin’s Science Gallery on Thursday, May 4, where the world’s leading software technology companies, designers and business executives from hotels, retail, call centres and a variety of other industries get together to figure out the best way of making ‘conversational interfaces’ work in real life for businesses, brands and customers.
ConverCon is billed as an absolute must for anyone managing customer experiences or call centres, digital transformation directors, heads of design and anyone who wants to ensure their company is tech fit for a very different future.
It is the first conference of its kind where all the players required to deliver a usable, working, conversational interface will gather. The event is being driven by Webio and is run in conjunction with other Irish companies such as Swrve, Intercom, Home Hero and the internationally recognised centre of excellence for ICT research and innovation, the Telecommunications, Software & Systems Group (TSSG) at Waterford Institute of Technology.
Heavyweights such as Microsoft, Facebook and Oracle have also thrown their weight behind the initiative.
The programme will include panel discussions and breakout sessions with tech players like Benjamin Keyser from Intercom, Adrian Zumbrunnen from Google, Bojana Jamborcic from Typeform, Dirk Songuer of Microsoft HoloLens, Brian Heron from Each&Other as well as John Fitzpatrick from Voysis, Julian Decot from Facebook and more.
ConverCon organiser, Paul Sweeney says, "With rapidly evolving technology impacting how we are engaging with each other, now companies must think about how they, in turn, should interact with their customers. Companies need to deliver more engaging, simple and effortless interactions. At the forefront of these changes are conversational interfaces."
He added, "ConverCon is the first event of its kind. It’s not just for tech experts. Businesses need to be there. It includes a practical, pragmatic focus on why conversational interaction is a problem worth solving. We will look at achieving the right messaging; why companies need conversational interfaces and we will get advice from experts on what to avoid and how to deliver amazing experiences in a real world.”
Source: www.businessworld.ie
