New research from independent price comparison and switching website, Switcher.ie, has found that only half (51%) of Irish broadband customers are satisfied with their broadband speed and two in five (42%) do not know what speed they signed up for.
Research was carried out for Switcher.ie by Coyne Research, involving 1,000 online interviews with Irish adults aged 18+years. The total sample is representative of the national population in Ireland.
When asked what speed they’re getting at home, over half (54%) of consumers admitted they had never checked with 41% simply assuming they get the speed they pay for.
Over a third (34%) of people said they have checked and found the speed they’re getting is lower than what they’re paying for at least some of the time.
Speed is an important factor for consumers who are looking to switch broadband provider, coming second only to price in terms of importance with 21% of people saying it affected their decision to switch.
Managing Director at Switcher.ie, Eoin Clarke said, "Given the amount of time we spend online, it’s pretty amazing to see that over half of people have never carried out a broadband speed test. This is really important, especially when you consider that many of the people who have checked their speed claim to be getting lower speeds than they pay for."
He added, "If people are having issues with broadband speed, we’d firstly encourage them to carry out a speed test and see what speed they’re getting. If they are not satisfied that they’re getting the speed they pay for, they should then contact their provider and, if the issue is not resolved, they should shop around and switch if they find a package better suited to their needs."