It was announced yesterday that Exigent Networks, Irish Telecom and Netforce are officially combining with immediate effect into one united technology group under the new Paradyn brand.

This combination creates Ireland’s first integrated group of managed IT, security, network and business connectivity providers. Paradyn brings together the management of 30,000 users in 300 active business and public sector customers.

Paradyn’s vision is to make life easy for customers in the increasingly complex world of technology. The company is investing €250,000 in the rebrand and in new customer and business operations systems, including service management, customer relationship management and document management to allow the three teams to work effectively as one.

The investment also includes staff integration and cross-training to ensure that first line engineers can deal with all IT and communications service requests.

Paradyn’s engineers can monitor all aspects of a customer’s infrastructure from its operations centre, enabling fast resolution times and ensuring that it can meet its 90% first-call fix promise. The service also means that customers’ employees are spending less time on IT management which improves system uptime and enables economies of scale for its clients.

Speaking this week, Paradyn’s Chief Executive Officer, Cillian McCarthy said, "By merging these three standalone businesses under a single brand, we have a larger customer base, greater expertise and a stronger position for expansion in the Irish and UK markets. We can concentrate marketing resources into promoting one brand and achieve synergies by deepening the great customer relationships that our businesses have. The back-office integration has already happened so that today’s customer facing switch-on will be seamless."

Source: www.businessworld.ie