It was announced today that Wix.com Ltd has added a Customer Support Centre in Dublin to further enhance its global support infrastructure and international footprint.
The cloud-based web development platform has already recruited and trained a staff of approximately 100 support specialists and office operations personnel ahead of the office’s formal opening. The Dublin support team caters to Wix customers in multiple languages including English, French, Spanish, Portuguese, German, Italian and Russian.
Operations in Dublin officially began in September 2018, initially with a staff of nine. Beyond the Dublin location, Wix announced during their latest earnings report an additional growth investment into the next phase of its Customer Solutions organization.
Welcoming the announcement, Minister for Business, Enterprise and Innovation, Heather Humphreys said, "I am thrilled by this news and Wix’s decision to establish an office in Dublin. Wix is one of the most popular platforms used by both individuals and businesses to create websites, with over 150 million users worldwide. They will be a great addition to Dublin’s already thriving ICT sector."
President and COO at Wix, Nir Zohar added, "Our customer support teams are at the frontlines of our product growth and the work they do is invaluable to our company. We have significantly increased our global customer support team headcount since 2016, and with the addition of the team in Dublin, we’ll be able to better serve our European customers, and further support our millions of customers around the world. We were delighted to work with IDA Ireland who were wonderful partners in Dublin."